Privacy Policy
Last updated: 2026-06-01
UltraBank Trust, Inc. ("UltraBank Trust," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have when you use our website, applications, and banking services.
1. Introduction
This policy applies to visitors, account holders, and business users of UltraBank Trust. It should be read alongside our Terms of Service. By using our Services, you acknowledge the practices described here.
2. Information We Collect
Information you provide: name, email address, phone number, date of birth, government-issued identification, proof of address, business registration documents, payment instructions, and communications with support.
Information collected automatically: device identifiers, IP address, browser type, app version, log data, cookies, and usage analytics about how you interact with our platform.
Information from third parties: identity verification vendors, credit bureaus where permitted, fraud databases, banking partners, and card networks.
3. How We Use Your Information
We use personal information to:
- Open, maintain, and service your account
- Process transactions and comply with legal obligations
- Verify identity and prevent fraud, money laundering, and sanctions violations
- Communicate about your account, security alerts, and product updates
- Improve our Services and develop new features
- Enforce our Terms and protect the rights and safety of UltraBank Trust and its users
5. Data Retention
We retain personal information for as long as your account is active and as needed to provide Services, comply with legal and regulatory record-keeping requirements (including BSA/AML obligations), resolve disputes, and enforce agreements.
When data is no longer required, we delete or anonymise it in accordance with our retention schedule.
6. Security Measures
We employ administrative, technical, and physical safeguards including TLS encryption in transit, encryption at rest, access controls, security monitoring, and regular third-party assessments. No method of transmission or storage is 100% secure; please use strong passwords and enable two-factor authentication.
7. Your Rights & Choices
Depending on your location, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. California residents may have additional rights under the CCPA. EEA and UK residents may have rights under GDPR.
Submit privacy requests through your account settings or by emailing privacy@ultrabanktrust.com. We will verify your identity before fulfilling requests.
You may opt out of marketing emails using the unsubscribe link in any promotional message. Transactional and security communications cannot be opted out while your account remains open.
9. International Transfers
UltraBank Trust is based in the United States. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate. We implement appropriate safeguards for cross-border transfers as required by applicable law.
10. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a minor has provided us data, contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notice. The "Last updated" date at the top reflects the most recent revision.
12. Contact Us
For privacy questions or requests:
UltraBank Trust, Inc. — Privacy Office 200 Park Avenue, 31st Floor New York, NY 10166 privacy@ultrabanktrust.com